FAQs

FAQs

 

Accessibility

Is there disabled parking and viewing available?

There is a designated disabled parking area available in the paddock, with no viewing. Please head towards the Paddock Entrance, where you will be directed to the dedicated spaces. 

For our larger events, there is a dedicated wheelchair viewing area overlooking Coppice Corner. This can be accessed through the Coppice Entrance. 

Both areas are provided free of charge for all blue badge holders, plus one carer. Any additional carers, friends or family must be in possession of a valid ticket.

Please contact our ticket office on 0344 225 4422 for more information.

Am I entitled to a discount for being a carer?

Carers of our disabled guests may be entitled to free admission at MSV's race events. Please contact our call centre on 0344 225 4422 or [email protected] to make arrangements, no later than one week before the event you wish to attend.

For further details, please read our Important Information section.

Do you have baby changing facilities?

Yes – baby changing facilities are located at a number of locations, listed below.

  • Infield Toilet Block
  • Old Hairpin Toilet Block
  • Hollywood Toilet Block
  • Garage 39 Restaurant and Bar
  • Competitors Toilet Block, located next to Garage 39
  • Launch Pad

Parking

How much does it cost to park?

Parking is free of charge for all public car parks, except for Starkeys at larger events.

General

Is there a cash machine on site?

Yes, there is a cash machine in the Megastore in the paddock opposite the Garage 39 bar and restaurant.

Where can I claim my lost property or hand in any found items?

Please head to the Donington Park security office at the paddock entrance. If you are no longer at the venue, please call 01332 810048

Can I bring my ebike or scooter to the venue?

No, the public are not allowed two wheeled vehicles in spectator areas. Bicycles are also prohibited in the public areas.

Are animals permitted anywhere onsite?

No animals are permitted anywhere on site, with the exception of guide/assistance dogs. Please contact our call centre on 0344 225 4422  or email [email protected] to advise if you will be bringing a guide/assistance dog.

What is the policy on drones or UAVS?

Drones / UAVs are not permitted for use at the venue on any event day.

Tickets

Can I purchase tickets on the day of the event?

Yes, you can buy tickets on the gate at all our race meetings, by cash or card payment. Please note some events are advance only, these will clearly be marked on our website.

What happens if my posted tickets don't arrive in time?

All tickets are sent by Royal Mail Recorded or Special Delivery, meaning a signature is required. In the rare instance that your tickets have not arrived in time you will need to purchase them at the gate price and obtain a refund after the event by returning the gate ticket stubs and your original tickets to the ticket office at the address below: 

Ticket Office,
MotorSport Vision Center,
Brands Hatch Circuit,
Fawkham,
Longfield,
Kent,
DA3 8NG,

What is MSV's ticket refund policy?

The ticketholder shall only be entitled to a refund or exchange (at MSV's election) if an event is cancelled in its entirety prior to its commencement for reasons that are within our reasonable control.  Event tickets may not be sold, resold, donated, transferred or in any way disposed of without prior written permission from MSV.

I have a grade D ticket, Where can I find a list of events and can I upgrade my ticket?

You can find a list of eligible Grade D events by clicking here. Unfortunately these cannot be exchanged or used as part payment towards any other higher grade meeting.

Media

How can I apply for media accreditation for race events?

Please visit our dedicated media site to apply for accreditation at media.msv.com